Customer Services Expert

Hire a customer services expert who can handle incoming calls, emails, livechat and administration.

Service Description

outsource customer services

Your customer services expert can:

  • Answer Customer Emails
    Hire a customer service specialist to manage and respond to all customer inquiries making sure that your customers are happy with their purchase and experience with your company.
  • Manage Live Chat
    Hire a customer service expert to manage your live chat functionality and speak with customers during the most busy times of traffic to your site.
  • Handle Customer Service Phone Calls
    Your customer service expert can handle all customer phone calls making sure that your users feel prioritized and want to continue using your service or product as they grow.
  • Create Customer Service Onboarding
    Hire a customer service expert to build out your customer service operations and then create onboarding guides for future workers that you add to your team.

 

$5 to $11 per Hour

100% SATISFACTION GUARANTEE

freeeup log

All Skills Available in 3 Levels of Expertise

Perfect for all levels of projects within your business.

Choose between three levels of workers to meet your budget, need of expertise, and preference for onboarding. Each level of worker has a purpose for building a business and can help take tasks off your plate.

Lower / Basic Level Workers. Typically $6 to$9 per Hour

  • Quick learning, some onboarding required.
  • Non-US workers with skill set experience.
  •  Perfect for clients with systems and processes in place and seeking workers to help in maintaining key operations.
  •  Some level of onboarding is recommended.

Mid Level Workers. Typically $8 to$35 per Hour

  • Advanced experience, performers.
  • Specialized performers.
  • Example: A Mid-level worker is experienced at listing on Amazon, but may not be able to run the entire account.
  • A higher level of experience and do not require onboarding in skill set.

Expert Level Workers. Typically $18 to$50 per Hour

  • High-level consultants
  • The highest level of talent.
  • First 1 to 2 hours billed are for discovery phase and creating a proposed action plan.
  • When game plan approved, expert begins to take action.
  • Act as a project manager to build a team of low and mid-level workers.

How the Pricing Works

  • You are provided a pre-vetted worker at an hourly rate
  • The worker provides you with estimates on all projects.
  • You decide on hourly estimates for the project with the worker. Workers in the marketplace know only to bill the hours approved by their clients. If workers need additional time to complete particular tasks, they will reach out to explain and get your approval before moving forward.
  • You pay for worker's hours billed every Thursday.
  • You can view worker's hours directly in your FreeeUp account. On every Thursday, you will be billed for the previous week's billing period. All billing periods run from Wednesday through Tuesday of each week. You have the option to pay using ACH, credit card, or PayPal.

 

Service Reference: Customers

To Order or Enquire About This Service Use The Form Below. Thank you.