Another feature of Google My Business is chat. This allows users who search for your business to send you messages.
Where Is it?
Find the “Messaging” option on your Google My Business page and turn on messaging. You’ll have to verify a phone number to do this. Make sure that you reply quickly to messages, as Google will display your average response time after you’ve had a few conversations.
The Importance of Messaging.
This is a great feature for small business owners that wouldn’t mind messages coming directly to their personal cell phone, allowing you to respond to questions from potential customers immediately.